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Now booking walkthroughs — see SpatiaMed run

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Hospital operations,intelligently connected.

Kiosk check-in, live queues, an AI front desk and patient follow-up — one layer, connected to the HMS you already run.

Start a pilotBook a walkthrough

Your hospital runs on systemsthat don't talk to each other.

  1. 01

    Reception answers the phone and the queue at the same time.

  2. 02

    Patients wait without knowing where they stand.

  3. 03

    After the visit, nobody follows up.

From the first callto the next visit.

One patient, eight moments — and one layer running underneath all of them, so nothing has to be asked or entered twice.

ACT I

Before

DiscoverCallBook

Someone looks you up, calls, and gets an answer on the first ring — then books without being put on hold.

Transcript · Caller #0207Active · English · 3:42 · CardiologyLive

  1. AI FRONT DESKHello! Thank you for calling. How may I help you today?

  2. CALLERI need a cardiology appointment tomorrow morning.

  3. AI FRONT DESKThere's a cardiology slot free at 11 tomorrow morning. Shall I book it?

  4. CALLERYes, please book it.

  5. AI FRONT DESKBooked: 11:00 AM tomorrow with the attending doctor. You'll get a WhatsApp confirmation shortly.

Appointment bookedTomorrow 11:00 AM · Attending doctor · Cardiology

FOUND, ANSWERED, BOOKEDFEWER MISSED CALLS

ACT II

At the clinic

ArriveWaitConsult

Check in at the kiosk, watch the queue move on the board, and walk into the consult on time.

A self check-in kiosk in a clinic waiting area, showing a queue token

CHECKED IN, QUEUED, SEENLESS TIME AT THE DESK

ACT III

After

Follow upReturn

The summary, the prescription and the next appointment land on the phone they already carry.

A patient's phone showing their prescriptions in the queue tracker

SUMMARY, PLAN, NEXT VISITNOTHING FALLS THROUGH

Patient flow,from the door to the doctor.

Self check-in that works offline and knows returning patients, live queues, a waiting-room display and a tracker on every patient's phone.

Explore QueueCare →
Live queue board in the SpatiaMed portal (example)

The visit ends.The care doesn't.

Reminders, no-show follow-up and review requests — patient engagement between visits.

Explore CareLoop →
CareLoop campaigns list in the SpatiaMed portal (example)

The consult, documentedwhile you listen.

In pilot: an ambient scribe drafts the note, suggests codes and fills the Rx from your templates — in the room or on video. The doctor signs.

Explore Clinical →
Doctor's consultation screen in the SpatiaMed portal (example)

Works with the systemsyou already run.

FHIR R4, OpenMRS or your own API — doctors, schedules and patients read in; writing bookings and visits back is in pilot.

See integrations →
HMS integration settings in the SpatiaMed portal (example)
  • Kiosk
  • TV board
  • Phone tracker
  • AI calls
  • WhatsApp
  • SMS

…and every patient channel

Every call answered,in the caller's language.

Picks up when reception can't. Books the slot directly — or holds it for your team to confirm — for in-person or video visits, and the patient hears back on WhatsApp.

Live transcriptEnglish · 00:42
  1. CALLER

    I need a cardiology appointment tomorrow morning.

  2. AI FRONT DESK

    There's a cardiology slot free at 11 tomorrow morning. Shall I book it?

  3. CALLER

    Yes, please book it.

  4. AI FRONT DESK

    Booked: 11:00 AM tomorrow with the attending doctor. You'll get a WhatsApp confirmation shortly.

Booked · WhatsApp confirmation sentAuto-book on · configurable per hospital

  • In-personbooks directly · or holds for your team
  • Teleconsultpilot · video link · waiting room
  • Returning callerrecognised · follow-up with the same doctor
  • Possible emergencyrings reception with summary

A person can step inat any moment.

Your team watches every live call and can take over with one tap. The AI hands off on its own when it should — always with the caller's context.

Live · Caller #0207 · English · 00:04AI FRONT DESK

Hello! Thank you for calling. How may I help you today?

Take over, any time

Every live call shows in the portal. Reception can listen in or take over — the AI steps back, and the caller stays on the same line.

CallerON THE LINE
URGENT · UNSURE · ASKS
AI Front DeskBRIEFS RECEPTION
SUMMARY ATTACHED
ReceptionPICKS UP · NO HOLD

Warm transfer, not a cold drop

A possible emergency, anything the AI isn't sure about, or a caller who asks for a person: the AI rings your reception group, briefs them with the call summary, then connects the caller. Nobody repeats themselves.

  • Possible emergency

    Chest pain, breathing, bleeding, unconscious — handed to your staff at once, and they decide.

  • Low confidence

    If the AI isn't sure what the caller wants after one clarifying question, it hands off.

  • Caller asks

    “Can I talk to someone?” always works, in any language.

  • After hours

    Outside reception hours the AI books the slot (or holds it for your team) or takes a message, and routes urgent calls to the on-call number.

What the front deskhands to your team.

Call summary

Caller #0207 · English · 00:42

Intent:
New booking
Department:
CardiologyTomorrow AM
Confidence:
High

Returning caller recognised by number. Two slots offered; caller chose 11:00.

Suggested action

Held for your team (this hospital confirms bookings): confirm the 11:00 slot and the WhatsApp confirmation goes out.

Every call, structured

Intent, department and time captured on the first turn. The AI books the slot itself — or, if you hold bookings for your team, reception confirms in one tap.

  • New appointments

    Finds a free slot and books it in QueueCare — or holds it for your team to confirm, if that's how you set it up.

  • Returning callers

    Recognised by number; a follow-up with the same doctor, booked or held for your team.

  • Missed calls, called back

    An AI callback within a minute, in the caller's language.

Their place in the queue,on their own phone.

Scan the QR on the token slip: live place in the queue and an ETA range, no app to install. Prescriptions and visit history open with a one-time code.

QueueCare token slip with a QR code to track the queue (example)
Patient phone showing it is their turn, with the room and floor (example)
Patient queue tracker on a phone: token, place in queue and estimated wait (example)

Token GM-042 — you're next. Room 101.

Need something built?We build that too.

The team behind SpatiaMed also takes on custom work for hospitals.

  • Custom softwareTools and apps shaped to your workflows
  • HMS setupRoll out, migrate and integrate
  • AI-integrated softwareAI where it saves staff time
  • Websites and appsBooking, profiles, your patients' languages
  • Digital marketingLocal search, social and campaigns
Get a quoteExplore services

AI that recommends.People decide.

How we handle patient data →

  1. Every AI draft is reviewed by staff or a doctor before it reaches a patient.

  2. Each hospital's data is isolated, and encrypted in transit and at rest.

  3. Consent is recorded before we contact a patient, and opt-outs are honoured.

  4. Every priority change, sign-off and support access is logged.

See it runon a real OPD.

A 30-minute walkthrough of the kiosk, the live queue, the AI front desk and the doctor console — or start a pilot on your own departments today.

Start a pilotBook a walkthrough
  • 30-minute walkthrough
  • On your own HMS data flow
  • No commitment
  • Kiosk check-in
  • Live queue
  • Patient tracker