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Patient follow-upon WhatsApp and SMS.

Reminders, no-show rescue, review requests and referral tracking — patient engagement between visits, with consent on file.

CareLoop campaigns list in the SpatiaMed portal: type, status, target and conversions per campaign (example data)
CareLoop template editor: a WhatsApp follow-up message with a live preview and a compliance check (example)

Campaigns · reminders and review requests

CareLoop at a glance

  1. Reminders that go out

    Before every visit, on WhatsApp or SMS, in the patient's language.

  2. No-show rescue

    A rebooking offer after a missed visit.

  3. Reviews and referrals

    A review request after the visit; every referral traced to its source.

How itworks.

  1. Consent

    Recorded at the kiosk or on the first call before any message goes out.

  2. Remind

    Before the visit, on WhatsApp or SMS, in the patient's language.

  3. Rescue

    A missed visit gets a rebooking offer the same day.

  4. Review request

    A review request after the visit.

What your teamgets.

Follow-ups, scheduled

Who is due for a follow-up, with the reminder already queued — on WhatsApp or SMS, in the patient's language.

  • Referrals, traced

    A public form for referring doctors; every referred patient attributed to its source.

  • Attribution

    See which channel brought each patient — WhatsApp, search, referral or walk-in.

  • Compliant by default

    Messages go out on approved templates, only to patients who consented, and opt-outs stop them at once.

Built foreveryone in the OPD.

  • Marketing

    Campaigns, templates and attribution in one place.

  • Reception

    No-shows rescued without a phone call.

  • Patients

    Reminders that arrive, in a language they read.

  • Owners

    Which channel pays, down to the patient.

Oftenasked.

Only approved templates, only to patients who consented — and opt-outs are honoured immediately.

Yes — consent is recorded at the kiosk or on the first call, and opt-outs are honoured immediately.

WhatsApp and SMS, plus voice for follow-up calls.

Close the loopafter every visit.

Start a pilot on your own departments, or book a 30-minute walkthrough.

  • 30-minute walkthrough
  • On your own HMS data flow
  • No commitment
  • Kiosk check-in
  • Live queue
  • Patient tracker