Hello! Thank you for calling. How may I help you today?
Take over, any time
Every live call shows in the portal. Reception can listen in or take over — the AI steps back, and the caller stays on the same line.
An AI receptionistfor hospitals.
Answers every call in the caller's language when your front desk is busy or closed. Books the slot directly — or holds it for your team to confirm — for in-person or video visits, and confirms on WhatsApp.
- CALLER
I need a cardiology appointment tomorrow morning.
- AI FRONT DESK
There's a cardiology slot free at 11 tomorrow morning. Shall I book it?
- CALLER
Yes, please book it.
Booked · WhatsApp confirmation sentAuto-book on · configurable per hospital
Call agent · live calls and outcomes
AI Front Desk at a glance
Every call answered
Picks up when reception is busy or closed, so no caller hears an engaged tone.
Books into your queue
The slot is booked in QueueCare — or held for your team to confirm — before the caller hangs up.
Hands off when it should
A possible emergency, or anything the AI isn't sure about, rings your reception with the call summary.
How itworks.
Call comes in
Reception busy, or after hours. The AI picks up within two rings.
Understands
Speech-to-text in the caller's language; intent, department and time on the first turn.
Books, answers or hands off
Offers a free slot, answers timings and directions — or warm-transfers to a person with the summary.
Confirms
Booked in QueueCare, or held for your team to confirm; the WhatsApp confirmation and a reminder follow.
A person can step inat any moment.
Your team watches every live call and can take over with one tap. The AI hands off on its own when it should — always with the caller's context.
CallerON THE LINE
URGENT · UNSURE · ASKS
AI Front DeskBRIEFS RECEPTION
SUMMARY ATTACHED
ReceptionPICKS UP · NO HOLD
Warm transfer, not a cold drop
A possible emergency, anything the AI isn't sure about, or a caller who asks for a person: the AI rings your reception group, briefs them with the call summary, then connects the caller. Nobody repeats themselves.
Possible emergency
Chest pain, breathing, bleeding, unconscious — handed to your staff at once, and they decide.
Low confidence
If the AI isn't sure what the caller wants after one clarifying question, it hands off.
Caller asks
“Can I talk to someone?” always works, in any language.
After hours
Outside reception hours the AI books the slot (or holds it for your team) or takes a message, and routes urgent calls to the on-call number.
What your teamgets.
AI FRONT DESKHello! Thank you for calling. How may I help you today?
CALLERI need a cardiology appointment tomorrow morning.
AI FRONT DESKThere's a cardiology slot free at 11 tomorrow morning. Shall I book it?
CALLERYes, please book it.
AI FRONT DESKBooked: 11:00 AM tomorrow with the attending doctor. You'll get a WhatsApp confirmation shortly.
Booked · WhatsApp confirmation sentAuto-book on · configurable per hospital
Live transcript
Every turn of the call, in the caller's language, with the booking outcome at the end. Caller numbers are masked before anything is stored.
New appointments
Finds a free slot and books it in QueueCare — or holds it for your team to confirm, if that's how you set it up.
Returning callers
Recognised by number; a follow-up with the same doctor, booked or held for your team.
Missed calls, called back
An AI callback within a minute, in the caller's language.
Built foreveryone in the OPD.
Reception
Fewer rings; every call booked, or held ready for one-tap confirmation.
Patients
A hospital that answers, in their language, at 9 pm.
Doctors
Follow-ups with the right doctor, booked or held for your team.
Administrators
Every call logged; no missed-call revenue leak.
Oftenasked.
No. It books, answers questions about timings and directions, and routes everything else to a person.
Calls are logged as structured events and masked transcripts — caller numbers are masked before anything is stored.
Yes — a missed call gets a callback within a minute, in the caller's language.
Yes — every live call is visible in the portal, and reception can listen in or take over with one tap. The AI also hands off on its own for a possible emergency, low confidence, or when the caller asks for a person.
Hear it answera real call.
Start a pilot on your own departments, or book a 30-minute walkthrough.
- 30-minute walkthrough
- On your own HMS data flow
- No commitment
Kiosk check-in 
Live queue 
Patient tracker