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An AI receptionistfor hospitals.

Answers every call in the caller's language when your front desk is busy or closed. Books the slot directly — or holds it for your team to confirm — for in-person or video visits, and confirms on WhatsApp.

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AI Front Desk call log in the SpatiaMed portal: live calls, durations and outcomes, with a call transcript (example data)
Live transcriptEnglishHindiTamilKannadaMalayalamTeluguMarathiBengaliGujaratiPunjabi · 00:42
  1. CALLER

    I need a cardiology appointment tomorrow morning.मुझे कल सुबह कार्डियोलॉजी में अपॉइंटमेंट चाहिए।I need a cardiology appointment tomorrow morning.நாளை காலை கார்டியாலஜியில் ஒரு அப்பாயின்ட்மென்ட் வேண்டும்.I need a cardiology appointment tomorrow morning.ನಾಳೆ ಬೆಳಿಗ್ಗೆ ಕಾರ್ಡಿಯಾಲಜಿಯಲ್ಲಿ ಅಪಾಯಿಂಟ್‌ಮೆಂಟ್ ಬೇಕು.I need a cardiology appointment tomorrow morning.നാളെ രാവിലെ കാർഡിയോളജിയിൽ ഒരു അപ്പോയിന്റ്മെന്റ് വേണം.I need a cardiology appointment tomorrow morning.నాకు రేపు ఉదయం కార్డియాలజీలో అపాయింట్‌మెంట్ కావాలి.I need a cardiology appointment tomorrow morning.मला उद्या सकाळी कार्डिओलॉजीमध्ये अपॉइंटमेंट हवी आहे.I need a cardiology appointment tomorrow morning.আমার কাল সকালে কার্ডিওলজিতে একটা অ্যাপয়েন্টমেন্ট চাই।I need a cardiology appointment tomorrow morning.મારે કાલે સવારે કાર્ડિયોલોજીમાં એપોઇન્ટમેન્ટ જોઈએ છે.I need a cardiology appointment tomorrow morning.ਮੈਨੂੰ ਕੱਲ੍ਹ ਸਵੇਰੇ ਕਾਰਡੀਓਲੋਜੀ ਵਿੱਚ ਅਪੌਇੰਟਮੈਂਟ ਚਾਹੀਦੀ ਹੈ।I need a cardiology appointment tomorrow morning.

  2. AI FRONT DESK

    There's a cardiology slot free at 11 tomorrow morning. Shall I book it?कल सुबह 11 बजे कार्डियोलॉजी में स्लॉट खाली है। क्या मैं बुक कर दूँ?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?நாளை காலை 11 மணிக்கு கார்டியாலஜியில் ஒரு ஸ்லாட் காலியாக உள்ளது. புக் செய்யட்டுமா?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?ನಾಳೆ ಬೆಳಿಗ್ಗೆ 11 ಗಂಟೆಗೆ ಕಾರ್ಡಿಯಾಲಜಿಯಲ್ಲಿ ಸ್ಲಾಟ್ ಖಾಲಿ ಇದೆ. ಬುಕ್ ಮಾಡಲೇ?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?നാളെ രാവിലെ 11 മണിക്ക് കാർഡിയോളജിയിൽ ഒരു സ്ലോട്ട് ഒഴിവുണ്ട്. ബുക്ക് ചെയ്യട്ടെ?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?రేపు ఉదయం 11 గంటలకు కార్డియాలజీలో స్లాట్ ఖాళీగా ఉంది. బుక్ చేయమంటారా?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?उद्या सकाळी 11 वाजता कार्डिओलॉजीमध्ये स्लॉट रिकामा आहे. बुक करू का?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?কাল সকাল 11টায় কার্ডিওলজিতে একটা স্লট খালি আছে। বুক করে দেব?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?કાલે સવારે 11 વાગ્યે કાર્ડિયોલોજીમાં સ્લોટ ખાલી છે. બુક કરી દઉં?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?ਕੱਲ੍ਹ ਸਵੇਰੇ 11 ਵਜੇ ਕਾਰਡੀਓਲੋਜੀ ਵਿੱਚ ਸਲਾਟ ਖਾਲੀ ਹੈ। ਬੁੱਕ ਕਰ ਦਿਆਂ?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?

  3. CALLER

    Yes, please book it.हाँ, बुक कर दीजिए।Yes, please book it.ஆமாம், புக் செய்யுங்கள்.Yes, please book it.ಹೌದು, ಬುಕ್ ಮಾಡಿ.Yes, please book it.അതെ, ബുക്ക് ചെയ്തോളൂ.Yes, please book it.అవును, బుక్ చేయండి.Yes, please book it.हो, बुक करा.Yes, please book it.হ্যাঁ, বুক করে দিন।Yes, please book it.હા, બુક કરી દો.Yes, please book it.ਹਾਂ, ਬੁੱਕ ਕਰ ਦਿਓ।Yes, please book it.

Booked · WhatsApp confirmation sentAuto-book on · configurable per hospital

Call agent · live calls and outcomes

AI Front Desk at a glance

  1. 10 Indian languages + English

    Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, Malayalam, Gujarati, Punjabi and Odia — and English.

  2. Books into your queue

    The slot is booked in QueueCare — or held for your team to confirm — before the caller hangs up.

  3. Hands off when it should

    A possible emergency, or anything the AI isn't sure about, rings your reception with the call summary.

How itworks.

  1. Call comes in

    Reception busy, or after hours. The AI picks up within two rings.

  2. Understands

    Speech-to-text in the caller's language; intent, department and time on the first turn.

  3. Books, answers or hands off

    Offers a free slot, answers timings and directions — or warm-transfers to a person with the summary.

  4. Confirms

    Booked in QueueCare, or held for your team to confirm; the WhatsApp confirmation and a reminder follow.

A person can step inat any moment.

Your team watches every live call and can take over with one tap. The AI hands off on its own when it should — always with the caller's context.

Live · Caller #0207 · EnglishHindiTamilKannadaMalayalamTeluguMarathiBengaliGujaratiPunjabi · 00:04AI FRONT DESK

Hello! Thank you for calling. How may I help you today?नमस्ते! कॉल करने के लिए धन्यवाद। बताइए, आपकी क्या सहायता चाहिए?Hello! Thank you for calling. How may I help you today?வணக்கம்! அழைத்ததற்கு நன்றி. உங்களுக்கு என்ன உதவி வேண்டும்?Hello! Thank you for calling. How may I help you today?ನಮಸ್ಕಾರ! ಕರೆ ಮಾಡಿದ್ದಕ್ಕೆ ಧನ್ಯವಾದ. ನಿಮಗೆ ಏನು ಸಹಾಯ ಬೇಕು?Hello! Thank you for calling. How may I help you today?നമസ്കാരം! വിളിച്ചതിന് നന്ദി. എന്ത് സഹായമാണ് വേണ്ടത്?Hello! Thank you for calling. How may I help you today?నమస్కారం! కాల్ చేసినందుకు ధన్యవాదాలు. మీకు ఏ సహాయం కావాలి?Hello! Thank you for calling. How may I help you today?नमस्कार! कॉल केल्याबद्दल धन्यवाद. सांगा, तुम्हाला काय मदत हवी आहे?Hello! Thank you for calling. How may I help you today?নমস্কার! ফোন করার জন্য ধন্যবাদ। বলুন, কীভাবে সাহায্য করতে পারি?Hello! Thank you for calling. How may I help you today?નમસ્તે! કૉલ કરવા બદલ આભાર. કહો, તમને શી મદદ જોઈએ?Hello! Thank you for calling. How may I help you today?ਸਤ ਸ੍ਰੀ ਅਕਾਲ! ਕਾਲ ਕਰਨ ਲਈ ਧੰਨਵਾਦ। ਦੱਸੋ, ਤੁਹਾਨੂੰ ਕੀ ਮਦਦ ਚਾਹੀਦੀ ਹੈ?Hello! Thank you for calling. How may I help you today?

Take over, any time

Every live call shows in the portal. Reception can listen in or take over — the AI steps back, and the caller stays on the same line.

CallerON THE LINE
URGENT · UNSURE · ASKS
AI Front DeskBRIEFS RECEPTION
SUMMARY ATTACHED
ReceptionPICKS UP · NO HOLD

Warm transfer, not a cold drop

A possible emergency, anything the AI isn't sure about, or a caller who asks for a person: the AI rings your reception group, briefs them with the call summary, then connects the caller. Nobody repeats themselves.

  • Possible emergency

    Chest pain, breathing, bleeding, unconscious — handed to your staff at once, and they decide.

  • Low confidence

    If the AI isn't sure what the caller wants after one clarifying question, it hands off.

  • Caller asks

    “Can I talk to someone?” always works, in any language.

  • After hours

    Outside reception hours the AI books the slot (or holds it for your team) or takes a message, and routes urgent calls to the on-call number.

What your teamgets.

Transcript · Caller #0207Active · EnglishHindiTamilKannadaMalayalamTeluguMarathiBengaliGujaratiPunjabi · 3:42 · CardiologyLive

  1. AI FRONT DESKHello! Thank you for calling. How may I help you today?नमस्ते! कॉल करने के लिए धन्यवाद। बताइए, आपकी क्या सहायता चाहिए?Hello! Thank you for calling. How may I help you today?வணக்கம்! அழைத்ததற்கு நன்றி. உங்களுக்கு என்ன உதவி வேண்டும்?Hello! Thank you for calling. How may I help you today?ನಮಸ್ಕಾರ! ಕರೆ ಮಾಡಿದ್ದಕ್ಕೆ ಧನ್ಯವಾದ. ನಿಮಗೆ ಏನು ಸಹಾಯ ಬೇಕು?Hello! Thank you for calling. How may I help you today?നമസ്കാരം! വിളിച്ചതിന് നന്ദി. എന്ത് സഹായമാണ് വേണ്ടത്?Hello! Thank you for calling. How may I help you today?నమస్కారం! కాల్ చేసినందుకు ధన్యవాదాలు. మీకు ఏ సహాయం కావాలి?Hello! Thank you for calling. How may I help you today?नमस्कार! कॉल केल्याबद्दल धन्यवाद. सांगा, तुम्हाला काय मदत हवी आहे?Hello! Thank you for calling. How may I help you today?নমস্কার! ফোন করার জন্য ধন্যবাদ। বলুন, কীভাবে সাহায্য করতে পারি?Hello! Thank you for calling. How may I help you today?નમસ્તે! કૉલ કરવા બદલ આભાર. કહો, તમને શી મદદ જોઈએ?Hello! Thank you for calling. How may I help you today?ਸਤ ਸ੍ਰੀ ਅਕਾਲ! ਕਾਲ ਕਰਨ ਲਈ ਧੰਨਵਾਦ। ਦੱਸੋ, ਤੁਹਾਨੂੰ ਕੀ ਮਦਦ ਚਾਹੀਦੀ ਹੈ?Hello! Thank you for calling. How may I help you today?

  2. CALLERI need a cardiology appointment tomorrow morning.मुझे कल सुबह कार्डियोलॉजी में अपॉइंटमेंट चाहिए।I need a cardiology appointment tomorrow morning.நாளை காலை கார்டியாலஜியில் ஒரு அப்பாயின்ட்மென்ட் வேண்டும்.I need a cardiology appointment tomorrow morning.ನಾಳೆ ಬೆಳಿಗ್ಗೆ ಕಾರ್ಡಿಯಾಲಜಿಯಲ್ಲಿ ಅಪಾಯಿಂಟ್‌ಮೆಂಟ್ ಬೇಕು.I need a cardiology appointment tomorrow morning.നാളെ രാവിലെ കാർഡിയോളജിയിൽ ഒരു അപ്പോയിന്റ്മെന്റ് വേണം.I need a cardiology appointment tomorrow morning.నాకు రేపు ఉదయం కార్డియాలజీలో అపాయింట్‌మెంట్ కావాలి.I need a cardiology appointment tomorrow morning.मला उद्या सकाळी कार्डिओलॉजीमध्ये अपॉइंटमेंट हवी आहे.I need a cardiology appointment tomorrow morning.আমার কাল সকালে কার্ডিওলজিতে একটা অ্যাপয়েন্টমেন্ট চাই।I need a cardiology appointment tomorrow morning.મારે કાલે સવારે કાર્ડિયોલોજીમાં એપોઇન્ટમેન્ટ જોઈએ છે.I need a cardiology appointment tomorrow morning.ਮੈਨੂੰ ਕੱਲ੍ਹ ਸਵੇਰੇ ਕਾਰਡੀਓਲੋਜੀ ਵਿੱਚ ਅਪੌਇੰਟਮੈਂਟ ਚਾਹੀਦੀ ਹੈ।I need a cardiology appointment tomorrow morning.

  3. AI FRONT DESKThere's a cardiology slot free at 11 tomorrow morning. Shall I book it?कल सुबह 11 बजे कार्डियोलॉजी में स्लॉट खाली है। क्या मैं बुक कर दूँ?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?நாளை காலை 11 மணிக்கு கார்டியாலஜியில் ஒரு ஸ்லாட் காலியாக உள்ளது. புக் செய்யட்டுமா?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?ನಾಳೆ ಬೆಳಿಗ್ಗೆ 11 ಗಂಟೆಗೆ ಕಾರ್ಡಿಯಾಲಜಿಯಲ್ಲಿ ಸ್ಲಾಟ್ ಖಾಲಿ ಇದೆ. ಬುಕ್ ಮಾಡಲೇ?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?നാളെ രാവിലെ 11 മണിക്ക് കാർഡിയോളജിയിൽ ഒരു സ്ലോട്ട് ഒഴിവുണ്ട്. ബുക്ക് ചെയ്യട്ടെ?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?రేపు ఉదయం 11 గంటలకు కార్డియాలజీలో స్లాట్ ఖాళీగా ఉంది. బుక్ చేయమంటారా?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?उद्या सकाळी 11 वाजता कार्डिओलॉजीमध्ये स्लॉट रिकामा आहे. बुक करू का?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?কাল সকাল 11টায় কার্ডিওলজিতে একটা স্লট খালি আছে। বুক করে দেব?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?કાલે સવારે 11 વાગ્યે કાર્ડિયોલોજીમાં સ્લોટ ખાલી છે. બુક કરી દઉં?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?ਕੱਲ੍ਹ ਸਵੇਰੇ 11 ਵਜੇ ਕਾਰਡੀਓਲੋਜੀ ਵਿੱਚ ਸਲਾਟ ਖਾਲੀ ਹੈ। ਬੁੱਕ ਕਰ ਦਿਆਂ?There's a cardiology slot free at 11 tomorrow morning. Shall I book it?

  4. CALLERYes, please book it.हाँ, बुक कर दीजिए।Yes, please book it.ஆமாம், புக் செய்யுங்கள்.Yes, please book it.ಹೌದು, ಬುಕ್ ಮಾಡಿ.Yes, please book it.അതെ, ബുക്ക് ചെയ്തോളൂ.Yes, please book it.అవును, బుక్ చేయండి.Yes, please book it.हो, बुक करा.Yes, please book it.হ্যাঁ, বুক করে দিন।Yes, please book it.હા, બુક કરી દો.Yes, please book it.ਹਾਂ, ਬੁੱਕ ਕਰ ਦਿਓ।Yes, please book it.

  5. AI FRONT DESKBooked: 11:00 AM tomorrow with the attending doctor. You'll get a WhatsApp confirmation shortly.बुक हो गया: कल सुबह 11 बजे, ड्यूटी डॉक्टर के साथ। आपको जल्द ही WhatsApp पर कन्फ़र्मेशन मिल जाएगा।Booked: 11:00 AM tomorrow with the attending doctor. You'll get a WhatsApp confirmation shortly.புக் ஆகிவிட்டது: நாளை காலை 11 மணிக்கு, பணியிலுள்ள மருத்துவருடன். விரைவில் WhatsApp-இல் உறுதிப்படுத்தல் வரும்.Booked: 11:00 AM tomorrow with the attending doctor. You'll get a WhatsApp confirmation shortly.ಬುಕ್ ಆಗಿದೆ: ನಾಳೆ ಬೆಳಿಗ್ಗೆ 11 ಗಂಟೆಗೆ, ಕರ್ತವ್ಯದಲ್ಲಿರುವ ವೈದ್ಯರೊಂದಿಗೆ. ಶೀಘ್ರದಲ್ಲೇ WhatsApp ನಲ್ಲಿ ದೃಢೀಕರಣ ಬರುತ್ತದೆ.Booked: 11:00 AM tomorrow with the attending doctor. You'll get a WhatsApp confirmation shortly.ബുക്ക് ചെയ്തു: നാളെ രാവിലെ 11 മണിക്ക്, ഡ്യൂട്ടിയിലുള്ള ഡോക്ടറുമായി. ഉടൻ തന്നെ WhatsApp-ൽ സ്ഥിരീകരണം ലഭിക്കും.Booked: 11:00 AM tomorrow with the attending doctor. You'll get a WhatsApp confirmation shortly.బుక్ అయింది: రేపు ఉదయం 11 గంటలకు, డ్యూటీ డాక్టర్‌తో. త్వరలో WhatsApp లో నిర్ధారణ వస్తుంది.Booked: 11:00 AM tomorrow with the attending doctor. You'll get a WhatsApp confirmation shortly.बुक झाले: उद्या सकाळी 11 वाजता, ड्युटीवरील डॉक्टरांसोबत. लवकरच WhatsApp वर पुष्टी मिळेल.Booked: 11:00 AM tomorrow with the attending doctor. You'll get a WhatsApp confirmation shortly.বুক হয়ে গেছে: কাল সকাল 11টায়, ডিউটি ডাক্তারের সঙ্গে। শিগগিরই WhatsApp-এ কনফার্মেশন পাবেন।Booked: 11:00 AM tomorrow with the attending doctor. You'll get a WhatsApp confirmation shortly.બુક થઈ ગયું: કાલે સવારે 11 વાગ્યે, ડ્યુટી ડૉક્ટર સાથે. ટૂંક સમયમાં WhatsApp પર કન્ફર્મેશન મળશે.Booked: 11:00 AM tomorrow with the attending doctor. You'll get a WhatsApp confirmation shortly.ਬੁੱਕ ਹੋ ਗਿਆ: ਕੱਲ੍ਹ ਸਵੇਰੇ 11 ਵਜੇ, ਡਿਊਟੀ ਡਾਕਟਰ ਨਾਲ। ਜਲਦੀ ਹੀ WhatsApp 'ਤੇ ਪੁਸ਼ਟੀ ਮਿਲ ਜਾਵੇਗੀ।Booked: 11:00 AM tomorrow with the attending doctor. You'll get a WhatsApp confirmation shortly.

Booked · WhatsApp confirmation sentAuto-book on · configurable per hospital

Live transcript

Every turn of the call, in the caller's language, with the booking outcome at the end. Caller numbers are masked before anything is stored.

  • New appointments

    Finds a free slot and books it in QueueCare — or holds it for your team to confirm, if that's how you set it up.

  • Returning callers

    Recognised by number; a follow-up with the same doctor, booked or held for your team.

  • Missed calls, called back

    An AI callback within a minute, in the caller's language.

Built foreveryone in the OPD.

  • Reception

    Fewer rings; every call booked, or held ready for one-tap confirmation.

  • Patients

    A hospital that answers, in their language, at 9 pm.

  • Doctors

    Follow-ups with the right doctor, booked or held for your team.

  • Administrators

    Every call logged; no missed-call revenue leak.

Oftenasked.

No. It books, answers questions about timings and directions, and routes everything else to a person.

Calls are logged as structured events and masked transcripts — caller numbers are masked before anything is stored.

Yes — a missed call gets a callback within a minute, in the caller's language.

Yes — every live call is visible in the portal, and reception can listen in or take over with one tap. The AI also hands off on its own for a possible emergency, low confidence, or when the caller asks for a person.

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